Case Manager

One Full Time position available in Burlington

Position Summary: Position is expected to fulfill traditional case management responsibilities as defined in essential job duties. Additionally, the position is intended to serve as an advocate and mentor to Careers participants lending them continued support and training regarding self-determination, so they are comfortable exercising this right (if they choose) when designing their vocational and/or rehabilitation plans at Careers Industries, Inc.

Essential Duties: Person-Centered Planning

• Ensure that each TEAM meeting is participant driven and that meeting outcomes reflect a cooperative process with participant directed goals and meaningful outcomes. Case managers are also responsible for making sure that at the TEAM meeting the focus person feels comfortable, listened to, understood, respected, and that their dignity is maintained. (Objectively advocate for the person’s rights to fully participate, to the best of their ability, in the TEAM process.)
• Coordinate and facilitate all participant meetings including scheduling, sending invitations, making physical arrangements and follow-up correspondence including documentation of minutes from the meeting and the writing of new program goal(s) and documentation forms.
• Prior to each TEAM meeting, conduct personal interviews with each person to gather information, review progress and to determine what they view as their successes, obstacles, and future dreams. Also, modify (when necessary) inappropriate/ineffective program plans and/or goals.
• Invite/encourage participant and stakeholder input regarding satisfaction with agency services via distributing satisfaction surveys to all TEAM meeting attendees.
• Work cooperatively with all parties associated with assigned participants to creatively tie vocational, prevocational, and/or personal enrichment goals into what the person has identified as their preferred action plan and help them understand that there may be limits (financial, safety, program related, or etc.) on actualizing their dream(s).
• When requested by the department manager, counsel and/or support assigned participants regarding human development issues, behavioral challenges, participant rights or advocacy issues and/or during difficult times or medical emergencies.
• Write proactive and respectful support plans for assigned participants that are designed to proactively modify challenging behavior(s).

• Facilitate and complete the intake or transfer process for assigned participants. Including conducting, main file set up and long-term maintenance of, and procurement of necessary family care or county and/or guardian authorizations, releases and permission statements. Case managers are also responsible for facilitating a meeting with program personnel to familiarize them with the incoming person while stressing confidentiality of information.
• The position is responsible for coordinating participant exit meetings, completing and disseminating an exit report and for closeout of the participant’s main files upon the person leaving the agency.
• Serve as key communication point for assigned participants’ families, funding source and or care giver(s).
• Submission of quarterly reports to the Rehabilitation Manager and Rehabilitation Director.
• Consistently represent the agency in a professional fashion.
• All written correspondences / reports are to be professionally written, accurately reported and disseminated in accordance with established timelines.

Qualifications:

Professional Skills and Abilities:

Knowledge of and respect for the person-centered planning process including an understanding of how to educate and empower people regarding their right to exercise self-determination and/or self-advocacy. Ability and willingness to recognize and celebrate a person’s successes and unique abilities while defining limitations in a sensitive and respectful manner. Ability to exhibit and maintain a flexible, receptive and non-judgmental demeanor that encourages creative thinking and collaboration. Ability to objectively and creatively present and offer choices to participants.

Ability to write measurable, clear, reasonable, and concise participant focused goals, outcomes and comprehensible methodologies. Demonstrate creative problem solving and networking skills. Ability to develop, write and/or implement meaningful, proactive and positive strategies for supporting participants with challenging behaviors and/or human development issues.

Have proficient computer skills. Ability to plan, organize, prioritize and efficiently complete multiple responsibilities within established time frame. Good communication and interpersonal skills. Ability to consistently and diplomatically work on a professional level with key stakeholders and people from different departments within a complex organization.

Education & Training: Associate degree in Human Service or related field. Bachelor’s degree, preferred.

Physical and Other Requirements:

• Ability to push and pull up to 300 pounds.
• Ability to lift up to 50 pounds.
• Ability to reach overhead and front, lift and carry varying weights.
• Ability to independently and spontaneously travel to various locations.
• Have a valid Wisconsin Driver’s License and good driving record.
• Access to independent and reliable means of travel.
• If using own car, must provide proof of auto insurance.

Other Duties: Carry out other job-related duties as assigned.

Measures of Success:

• Annual results of Careers’ stakeholder surveys will consistently show majority satisfaction with the TEAM process. Survey results will also indicate that the case manager has consistently, respectfully and successfully advocated for the TEAM process and each Careers participant’s right to engage in it.
• Quarterly reports and review of TEAM documents will show that participants are actively engaging in the TEAM process, they are practicing self-determination and department goals are established and worked on by all members of the case management department.
• All case management responsibilities will be executed in a professional manner. Additionally, demonstration of positive, collaborative work practices associated with all assigned participants, their program staff members, funding source, family members, guardians, and friends is expected.
• All reports will be professionally written, accurately reported and disseminated in accordance with established timelines.
• Assigned participants will have accurate and well-organized agency files.
• Agency referrals will be processed professionally, efficiently, respectfully and according to agency policy.

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